Visible Ops Handbook . We use this booklet in the Master of Science in Information Assurance (MSIA) program at Norwich University. Some years ago, I described ITIL - the Information Technology Infrastructure Library, an excellent resource for best practices in IT service management and operations. Other ITIL resources include a public discussion site and many documents and certifications which are described on the official site and the public site. Today I am reviewing a well- known handbook that applies ITIL principles to system and network operations. Visible Ops Handbook: Starting ITIL in 4 Practical Steps by Kevin Behr, Gene Kim and George Spafford (2. IT Process Institute (ITPI), is a superb little (5. We use this booklet in the Master of Science in Information Assurance (MSIA) program at Norwich University. The book opens with a thought- provoking introduction that outlines the key problems facing IT operations groups worldwide. Some of the challenges they enumerate are: * “A . The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps (2005) is the first book by IT innovator, author, and founder of Tripwire, Gene Kim. The book was co-authored by Kevin Behr and George Spafford and published by IT Revolution The.The sense of agility is all too often a delusion.* A . Deviant configurations, ultra- fragile systems – all of these have to be identified and documented before they can be corrected. Phase Three: Create a Repeatable Build Library* Having identified critical resources, the IT group now moves on to building a set of tools that will allow recreating the full operational environment from scratch. By using tools such as system images and documented build mechanisms, it becomes possible to rebuild the infrastructure rapidly – an alternative to struggling with repairs. Phase Four: Continual Improvement* This chapter focuses on metrics and how to use them as tools for continuous process improvement. An aspect of the book that cannot come through such a brief summary of content is the charming readability of the text. The authors write clearly and simply; they also include believable narratives that drive their points home and sprinkle the text with amusing and thought- provoking quotations. I recommend this text to everyone reading this column. In my next column I’ll introduce a companion volume, Visible Ops Security. Kim, CISA is co- founder and chief technology officer of Tripwire. He is also co- founder of the Information Technology Process Institute. George Spafford, MBA, CISA, IPRC of Pepperweed Consulting is also the author of the popular list “The News”. Visible Ops Handbook by M. Kabay, PhD, CISSP Associate Professor, Information Assurance Norwich University, Northfield VT Some weeks ago, I described the ITIL – the Information Technology Infrastructure Library and mentioned that I would be reviewing a. The Visible Ops Handbook: Starting ITIL in 4 Practical Steps Kevin Behr, Gene Kim and George Spafford August, 2010 Reviewed by Michael S. Hines IT Process Institute, 2004, 84 pp ISBN 0-9755686-0-4 The Information Technology Infrastructure Library (ITIL) is a. Buy The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps by Kevin Behr, Gene Kim, George Spafford (ISBN: 9780975568613) from Amazon's Book Store. Free UK delivery on eligible orders. The Visible Ops Handbook Starting Itil In 4 Practical Steps Kevin Behr 11-10-2016 2/2 The Visible Ops Handbook Starting Itil In 4 Practical Steps Kevin Behr Other Files Available to Download VISIBLE OPS HANDBOOK STARTING ITIL IN 4 PRACTICAL STEPS Information Technology Process Institute KEVIN BEHR, GENE KIM AND GEORGE SPAFFORD $19.95 USA INTRODUCTION 17 An Overview Of The Four Visible Ops Phases Visible Ops.
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